FAQ
Welcome to our help centre. Below you will find answers to the most common questions our customers ask about ordering, sizing, delivery, returns, and more. We have prepared this guide to make your shopping experience as smooth and enjoyable as possible. If you cannot find what you are looking for here, please use the contact form on our website – we reply to every inquiry as quickly as we can.
1. What types of products do you offer?
We specialise in beautifully crafted dresses, tops, skirts, trousers, knitwear, and outerwear with a distinctly feminine, bohemian, and contemporary aesthetic. Our collections are designed for women who appreciate intricate embroidery, delicate prints, flowing silhouettes, and rich colour palettes – with a particular emphasis on stunning blue shades, from navy and cobalt to pastel powder blue. We also offer a carefully curated selection of accessories, including scarves, bags, and jewellery, to complete your look. Every piece is chosen for its quality, fabric, and timeless appeal.
2. Is everything on your website genuine and authentic?
Absolutely. We source our products directly from trusted, established designers and manufacturers who share our commitment to ethical production and high standards. Each item is thoroughly checked before it is listed, and we maintain a close relationship with our supply partners to ensure that what you receive matches the description, photographs, and material composition shown on our product pages.
3. How do I find the right size?
We provide a detailed size guide on every product page, including bust, waist, hip, and length measurements in both centimetres and inches. We recommend taking your own measurements with a soft tape measure and comparing them to the guide for each specific style, as sizing can vary slightly between different cuts (e.g., fitted versus floaty). If you are between sizes, we generally suggest choosing the larger size for comfort, especially in non-stretch fabrics. Many of our styles also feature adjustable straps, elasticated waists, or wrap designs that offer extra flexibility.
4. What fabrics are used in your clothing?
We prioritise natural and high-quality blended fibres. You will find a lot of viscose, cotton, linen, modal, and silk blends, along with responsibly sourced polyester for durability and drape. We also use recycled materials wherever possible. Each product page clearly lists the full fabric composition and care instructions, so you know exactly what you are buying and how to look after it.
5. How should I care for my garments?
We always include specific care labels inside each garment. As a general rule, we recommend hand washing or using a delicate machine cycle in cold water for most of our printed and embroidered pieces. Hang to dry away from direct sunlight, and iron on a low setting inside out to protect any embellishments. For wool or silk blends, dry cleaning is often the safest option. Please always refer to the individual product care panel for the best results.
6. Can I change or cancel my order after placing it?
We process orders very quickly to ensure prompt dispatch, so we cannot guarantee that changes or cancellations will be possible once your order is confirmed. However, if you realise you have made a mistake, please contact us immediately through our website’s contact form. Our team will do their utmost to assist – if your order has not yet been packed, we will happily adjust it for you. If it has already been dispatched, you can return the items to us following our standard returns procedure.
7. Do you ship internationally?
Yes, we ship to a wide range of destinations worldwide. During checkout, you will be able to see if your country is listed among our shipping zones. Please note that delivery options and carriers may vary by region. We work with reliable postal and courier services to ensure that your parcel arrives safely and trackably. Any customs duties or import taxes that may apply are the responsibility of the recipient, as they are determined by the destination country’s regulations.
8. How long does delivery usually take?
We aim to dispatch all in-stock orders within a short handling period. Delivery times depend on your location and the shipping method you select at checkout. Estimated transit times are shown during the order process – these are typical industry averages, but actual delivery may vary due to factors beyond our control, such as weather, customs clearance, or local postal delays. You will receive a tracking number via email as soon as your order leaves our warehouse, so you can monitor its progress in real time.
9. What is your returns and exchanges policy?
We want you to love every purchase, but we understand that sometimes a style or size may not work out. You are welcome to return unworn, unwashed, and undamaged items with all original tags and packaging intact within our returns window. The return period starts from the day you receive your parcel – please check the returns form included in your delivery for full instructions. To initiate a return, simply log into your account or use the returns portal on our website, print the return label, and send the package back to us. Exchanges are also possible subject to stock availability. We recommend using a tracked shipping service for your return, as we cannot be responsible for parcels that go missing on their way back to us.
10. Do you offer gift wrapping or personalised notes?
Yes, we are happy to add a gift message to your order at no extra charge. Simply enter your message in the gift note box during checkout. For an additional premium, we also offer elegant gift wrapping with tissue paper, a ribbon, and a branded card – this option is available on the product or cart page. All gifts are sent in discreet outer packaging to preserve the surprise.
11. How do I know if an item is in stock?
Our website shows real-time stock availability for each size and colour variant. If a size is shown as “available”, it means we have it in our warehouse at that moment. If it is marked “sold out” or “back soon”, we are awaiting fresh stock – you can sign up for a restock alert on that product page, and we will notify you by email the moment it becomes available again. Please be aware that popular styles can sell out quickly, so we encourage you to order early if you have your heart set on a particular piece.
12. Can I combine multiple orders or adjust my shipping address?
Once an order is placed, we cannot combine it with another order, because each order is processed independently through our system. If you need to change the shipping address, please contact us immediately – if the order has not yet been packed, we can update it for you. After dispatch, we are unable to redirect the parcel, so please double-check your address at checkout.
13. Are your products true to the colours shown on screen?
We take great care to photograph our products under natural daylight and to edit images to represent the true colours as accurately as possible. However, please note that different screens, monitors, and devices can display colours differently due to varying brightness, contrast, and colour settings. We also provide detailed written colour descriptions on every product page – for example, “deep navy”, “sky blue”, or “teal” – to give you an additional reference. If you are unsure, we recommend viewing the product on multiple devices or contacting us for a more detailed description.
14. What payment methods do you accept?
We accept all major credit and debit cards, as well as popular digital payment options that are securely integrated into our checkout. All transactions are encrypted and processed through PCI-compliant gateways, so your financial information is always protected. We never store your payment details on our servers.
15. Is my personal information safe with you?
We take data privacy and security extremely seriously. Our website uses SSL encryption for all data transfers, and we strictly adhere to applicable privacy laws. We only collect information that is necessary to process your order, communicate with you, and improve our service. We do not sell or share your personal data with third parties for marketing purposes. For full details, please refer to our Privacy Policy, which is always available at the bottom of every page.
16. Do you offer any loyalty programmes or special perks?
We value our returning customers. We occasionally run promotional offers, early-access sales, and exclusive discounts for subscribers to our email newsletter. You can also earn reward points on qualifying purchases through our loyalty scheme – points can be redeemed against future orders. Full terms and conditions are available on our loyalty page. Make sure you are signed up to our mailing list so you never miss an opportunity.
17. What if my parcel arrives damaged or with a missing item?
Although we pack every order with care, rare issues can occur during transit. If your parcel arrives visibly damaged, please take photos of the outer packaging and the contents before unpacking. If any item is missing, damaged, or defective, contact us within a short period of receipt with your order number and clear photographs. We will investigate and, if confirmed, arrange a replacement or refund promptly. Our customer care team is here to resolve any problem fairly and efficiently.
18. Can I shop in person or visit a physical store?
We are an online-only boutique, and we do not operate any physical retail locations or showrooms. All our products are exclusively available through shopbluedresses.com. This allows us to keep our collections fresh, offer a wider range of sizes and styles, and manage our inventory with greater efficiency. We invest the savings from not running brick-and-mortar stores into better fabrics, more sustainable packaging, and improved online services for you.
19. How do I know about new arrivals and upcoming collections?
The best way to stay informed is to subscribe to our email newsletter – you will be the first to know about new drops, capsule collections, and restocks. You can also follow us on our social media channels, where we share styling inspiration, behind-the-scenes content, and sneak peeks of future designs. Our homepage always features our newest additions, so visiting regularly is another great habit.
20. I have a question that is not listed here – what should I do?
We are always happy to help. Please use the contact form available on our website – it is the quickest and most reliable way to reach us. Our support team reads every message and will get back to you as soon as possible. We strive to provide clear, friendly, and personalised assistance for every inquiry, whether it is about sizing, styling, order status, or anything else. Your satisfaction is our priority, and we look forward to hearing from you.